And They’re Back!
Shut down at the height of the pandemic in the UK, Big Finish have returned to shipping collector’s edition CDs and box sets to clear the backlog of orders. Big Finish warehouse staff returned to work on June 8 – with the company taking steps to protect workers including providing safety equipment and a regular schedule of deep cleaning. Big Finish company chairman Jason Haigh-Ellery thanked customers for their patience.
“Our listeners have been extremely patient over the past three months, while our warehouse staff have been furloughed, and as we operated a digital-first release schedule,” he said. “I would like to thank all our customers for their understanding during this time; we really couldn’t have done it without you. We are now delighted to be in a position to begin shipping the orders for physical products we have taken since 24 March. The team has put procedures in place to ensure the continued safety of our staff. However, we naturally have a lot of pending orders to work through, and our warehouse is not yet back to full capacity, so we ask that customers continue to bear with us as we start to clear the backlog. To make it fair for everyone, outstanding orders for collector’s edition CDs and box sets will be fulfilled on a ‘per month’ basis; so, orders placed in April will be batched up and mailed out first, followed by those placed in May and June. Please note we are still awaiting the delivery of some stock from our pressing plant and we cannot guarantee the status of local mail or postal services. We expect there to be continued delays, particularly for overseas customers.”
The DWCA Shop will be stocking all the latest releases as they become available. Make sure you check out the shop section of this website regularly to keep up with the latest Big Finish releases as they arrive from the UK.